Refund Policy

To keep the client satisfied with the service is our core agenda and we have been striving hard to build, and retain longest lasting relationships with our clients. We charge for our services, but in case a buyer is unsatisfied with the service and wishes to claim a refund, they’d be more than welcome. Refund policies protect the right of our craftsmen, and the buyers, and ensures that fair dealings take place. To claim your refund, one or more than one situation needs to be satisfied.

• The delivered product was not what you order. Although this would rarely happen because the client is kept in the loop during the order preparation. But in case there’s a mistake from our end, we’d make a complete refund, and bear the shipping charges.


• The delivered product was damaged. We have paired ourselves with the top-notch logistic partners of the town. But in case any damage occurs due to our negligence, then we owe the complete amount. In such situations, we may request evidence of the damaged product.


• The customer was charged twice, mistakenly. At times, due to a glitch at the payment company, the customers are subjected twice for the payment. In such a situation, the customer can claim a refund by presenting evidence of the twice-payment deduction.

• The delivered product is not liked by the client. A certain reason needs to be clearly stated while claiming a refund. Reasons like “I don’t like the product” are not considered.


• The customer is not active during the refund claim conversation.


• There’s a delay on the logistics end. Despite our partnered logistics company being a highly qualified one, uncertainties can occur at any time. And in this situation, refunds shall not be processed.


• The customer involves any third party like a lawyer, friend, or family.